Every customer contact is an opportunity to "make or break" your brand image and customer relationship.  The business of real-time matching of the right customer to the right agent or resource in the right time is paramount to a successful customer experience.  If done right, customers are more satisfied, up-sell and cross-sell can be more effective, and high-value customer segments can be handled according to your business rules.  Through enterprise wide agent pooling and patented resource matching techniques, 1-TO-ALL Contact Center solutions help businesses realize higher levels of efficiency while at the same time driving increased revenues. Plus, the right agents will better handle the calls; so overall contact center throughput increases, lowering costs.