An effective mobility solution is far more than cellular phones or laptops.  Employees and customers should be free to enjoy a consistent experience when they communicate even when the employee is away from their desk, working remotely or traveling.  An employee’s physical location is irrelevant to a customer who wants to reach them.

One number accessibility is the most frequent request from mobile users.  Enterprise-enabled mobile workers are always reachable at their direct office number.  The call is extended to a cell phone, laptop or PDA.  Missed calls go to a predefined call coverage or to the corporate messaging system.  Users can also conference transfer, hold and dial from the corporate directory using any phone.  Speech commands can be used to control communications for greater efficiency and safety when driving.

Manageability is the strongest benefit cited by CIOs who have deployed enterprise mobility.  It ends the dependence on consumer-oriented wireless network features. Plus, a company can choose the path that is most appropriate for them to deploy enterprise mobility, minimizing technical disruption and preserving existing investments in wiring and phones.

What to look for in an enterprise-class mobility solution:

• Simple to use, simple to administer
• Consistent user capabilities and experience across all modes of work and devices
• Mobile communications integrated with other modes
• Mobile communications integrated into enterprise processes and business operations (e.g., mobile call detail records integrated with other call detail records)
• Secure and reliable access and delivery of applications
• Enterprise management and control of mobile devices and services